Returns & Exchange Policy

Every item we sell is custom-printed just for you at the time of your order. Because we do not keep physical inventory or warehouse space, we cannot accept returns or exchanges if you order the wrong size, color, or change your mind. All such sales are considered final.

 Damaged, Defective, or Incorrect Items

We want you to love your purchase! If your item arrives damaged, has a manufacturing defect, or if we sent you the wrong item, we will happily arrange a free replacement or a full refund. 

To claim a replacement or refund for a defective item:
1. Contact our support team at lunadollshopp@gmail.com within 14 days of receiving your package.
2. Provide your order number and a clear photo or video showing the issue (e.g., a hole, a misprint, or the wrong size tag).
3. Do NOT ship the item back to us. Once approved, we will handle everything electronically.

Incorrect Shipping Addresses & Lost Packages

Please double-check your shipping address at checkout. We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer. If a package is lost in transit, please contact us within 14 days of the estimated delivery date so we can investigate with the carrier.